joys 9 Terms and Conditions

Section 01

1. General Terms

By accessing the joys 9 platform, creating an account, or using the services, you agree to comply with all the terms and conditions listed below. These terms form a legally binding agreement between joys 9 and the user. If you disagree with any term, please refrain from using the service.

joys 9 reserves the right to change these terms and conditions at any time. Continued use of the platform after any change will be taken as your acceptance of the revised terms. You are therefore advised to visit this page regularly.

These terms and conditions are available in both English and Bengali. In the event of any difference in interpretation, the English version will be considered the authoritative text.

1.1 Applicable Law

These terms and conditions are governed by applicable international regulations. In the event of any dispute or disagreement, both parties will first attempt to resolve the matter through discussion. If no resolution is reached through discussion, the matter will be settled through the relevant authority.

1.2 Scope of Services

joys 9 is an online gaming platform that offers casino games, sports betting, live casino and other entertainment services. All games and services available on the platform are covered by these terms and conditions.

Section 02

2. Account Registration and Eligibility

To create an account on joys 9, you must meet the eligibility criteria below. If these criteria are not met, the account registration will not be accepted and may be cancelled at any time.

2.1 Age Requirement

All services on joys 9 are available only to individuals aged 21 or above. If a minor opens an account by providing false information, that account will be closed immediately and any deposited funds may be forfeited.

2.2 Registration Requirements

When registering an account, you must:

• Provide true, accurate and complete personal information.
• Only one account may be opened per person.
• Opening multiple accounts on the same device, IP address or payment method is prohibited.
• The mobile number or email address provided at registration must be verified.
• If requested, the necessary documents for identity verification must be submitted.

2.3 Identity Verification (KYC)

joys 9 reserves the right to verify a user's identity at any time. A copy of a national identity card, passport or birth registration certificate may be requested if needed. Withdrawals may be temporarily suspended until verification is complete.

Section 03

3. Account Security and Responsibility

It is your own responsibility to keep your joys 9 account login details completely confidential. You should not share your username and password with any third party. If you suspect any unauthorised access, notify our support team immediately.

3.1 Login Security

• Use a strong password — combining letters, numbers and special characters.
• Always log out after using a public or shared device.
• Do not give your password to anyone who asks — no joys 9 representative will ever ask for your password.
• Never share your OTP with anyone.

3.2 Account Responsibility

You are responsible for everything that happens on your account. joys 9 will not be liable for any loss resulting from a third party using your account to make transactions. However, if you report a security breach promptly, we will be able to take the necessary steps.

3.3 Account Transfer

Transferring, selling or renting an account to anyone else is strictly prohibited. If such activity is detected, the account in question will be permanently closed.

Section 04

4. Deposits and Withdrawals

All financial transactions on joys 9 are handled through mobile banking. The payment methods currently active on the platform are: bKash, Nagad, Rocket and Upay.

4.1 Deposit Rules

• Minimum deposit: ৳200 (for each method).
• Deposits must be made only from a mobile banking account registered in your own name.
• Deposits from third-party accounts are not accepted and may be returned.
• Use the correct reference number when depositing — joys 9 is not responsible for delays caused by incorrect information.

4.2 Withdrawal Rules

• Minimum withdrawal: ৳800.
• Withdrawals are generally processed within 1 hour.
• Withdrawals can only be made to a payment method registered in your own name.
• Withdrawals may be suspended if identity verification has not been completed.
• Wagering requirements must be met to withdraw bonus funds.

4.3 Transaction Cancellation

A transaction cannot be cancelled while it is being processed. If a transaction is held up due to incorrect information, contact our 24/7 live chat support immediately.

Section 05

5. Bonuses and Promotions

joys 9 offers various types of bonuses and promotional offers. Each bonus has its own terms which must be read carefully before accepting.

5.1 Welcome Bonus

New members have the opportunity to receive a 100% bonus on their first deposit, up to ৳20,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: depositing ৳1,000 will give you a ৳1,000 bonus, bringing your total balance to ৳2,000, and you will need to wager ৳1,000 × 10 = ৳10,000 to withdraw.

5.2 General Bonus Terms

• Once a bonus is received, it must be used within the specified time.
• Bonus funds cannot be withdrawn before the wagering requirements are met.
• Multiple bonuses cannot be claimed at the same time unless specifically permitted.
• If joys 9 suspects any bonus abuse, it reserves the right to investigate and cancel the bonus if necessary.
• joys 9 reserves the right to modify or discontinue any bonus programme at any time.

5.3 VIP Programme

Regular members can advance through four VIP levels: Bronze, Silver, Gold and Platinum. Each level comes with a weekly cashback benefit: up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.8% at Gold and up to 1.0% at Platinum. Weekly cashback is calculated at the applicable rate on that week's net loss (total losses minus total wins).

Section 06

6. Gaming Rules

All games available on joys 9 are operated by third-party game provider software. Each game has its own rules which are detailed within the game interface.

6.1 Game Results

The results of all games are determined through Random Number Generator (RNG) technology. If an inconsistency in a game result occurs due to a fault in the game software, joys 9 reserves the right to void that round and refund the stake.

6.2 Technical Issues

If a game is interrupted mid-way due to an internet disconnection, server issue or any other technical reason, joys 9 will endeavour to refund the stake where applicable after reviewing the circumstances. However, if such an event occurs due to a connectivity issue on the user's own end, the user bears full responsibility.

6.3 Sports Betting

In sports betting, joys 9 sets the odds and reserves the right to change odds at any time. If an event is cancelled, the stake will be refunded. In live betting, bets accepted at potentially incorrect odds due to a technical issue may be voided.

6.4 Maximum Win Limit

joys 9 reserves the right to set a maximum win limit on specific games or betting markets. This limit may vary by game or betting category and will be communicated in the interface where applicable.

Section 07

7. Prohibited Activities

The following activities are strictly prohibited in order to maintain a fair environment on the joys 9 platform. Violating these prohibitions will result in the permanent closure of the account.

7.1 Fraud and Manipulation

• Attempting to influence game results through software or hardware.
• Playing using bots or automated software.
• Creating multiple accounts to claim bonus benefits.
• Coordinated betting or collusion (placing strategic bets against each other).

7.2 Money Laundering

Using the platform for money laundering or transactions involving illegal funds is strictly prohibited. If suspicious financial activity is detected, the relevant authorities will be notified and the account will be seized.

7.3 False Information

• Providing a false identity or age at registration.
• Submitting forged documents during the verification process.
• Using a third-party payment method to conceal one's own identity.

Section 08

8. Account Closure and Suspension

joys 9 may suspend or close any account without prior notice in the following circumstances.

8.1 Closure by joys 9

• Serious violation of these terms and conditions.
• Suspicion of fraud or money laundering.
• Evidence of multiple accounts held by the same person.
• Account belonging to a minor or ineligible person.
• Due to prolonged inactivity (generally 12 months or more).

8.2 Closure by User

If you want to close your account yourself, you can submit a request via our live chat or email. Before closing your account, please withdraw any remaining balance (provided the wagering conditions have been met).

8.3 Inactive Accounts

If an account has had no transactions for 12 months or more, it may be marked as inactive. A maintenance charge may be applied to inactive accounts. Please contact our support team for more information on this.

Section 09

9. Personal Information & Privacy

joys 9 takes the protection of users' personal information very seriously. Our Privacy Policy explains in detail how your information is collected, stored, and used.

9.1 Data Collection

Information collected during registration and transactions is used solely for providing services, verifying identity, and ensuring security. No information is sold to any third party.

9.2 Cookies & Tracking

joys 9 uses cookies to improve the browsing experience on the website. Continued use of the site will be taken as consent to the cookies policy.

9.3 Data Security

All data is kept secure using SSL encryption technology. However, since no system on the internet is completely safe, joys 9 makes every effort to protect your data but cannot guarantee absolute security.

Section 10

10. Responsible Gaming

joys 9 believes that gaming is a form of entertainment — not a solution to financial problems. We encourage all our members to play in a healthy and responsible manner. For detailed guidance on this, we recommend reading our Responsible Gaming Policy page.

10.1 Self-Control Features

Users can use the following features to protect themselves:

• Setting deposit limits (daily, weekly, or monthly).
• Taking a temporary break or cool-off period.
• Self-exclusion — closing your own account for a set period of time.

Contact our support team to activate these features.

10.2 Support Organisations

Gambling addiction is a mental health issue. If professional help is needed, it is advisable to consult a mental health specialist or counsellor. joys 9 values the mental wellbeing of all its members.

Section 11

11. Limitation of Liability

joys 9 provides its services on an "as is" basis. joys 9 will not be held liable in the following situations:

• If a game or transaction is disrupted due to the user's own connection or device issues.
• For any failure or delay by a third-party service provider (game studio, payment gateway).
• If a user obtains services by providing false information.
• Force Majeure — such as natural disasters, war, government restrictions, and similar events.
• If an unauthorised third party accesses your account due to your own negligence.

11.1 Limitation of Compensation

If a user suffers a financial loss due to a technical error, joys 9's maximum liability will be limited to the amount of that specific transaction only.

11.2 Third-Party Content

The platform contains content from third-party game providers. joys 9 is not responsible for the accuracy or suitability of this content.

Section 12

12. Changes to Terms

joys 9 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, members will be notified via email or through a notification on the platform.

12.1 Effective Date of Changes

Updated terms and conditions will take effect from the date of publication. Continued use of the platform after any changes will be taken as acceptance of the revised terms. If you do not agree with the new terms, please stop using the service and contact us to close your account.

12.2 Contact

If you have any questions or need clarification about these terms, please contact our support team. We are available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.