joys 9 — Privacy Policy
This document provides a full explanation of how your personal information is collected, stored, and used.
Introduction Purpose of This Policy
joys 9 places the highest importance on the privacy of its users. This Privacy Policy explains what information is collected when you use our website, register, or access our services, how that information is used, and how securely it is kept.
This policy works together with our Terms and Conditions. Reading both documents together will give you a clear understanding of your rights and responsibilities when opening an account and playing on joys 9. By using our services after reading and understanding the terms of this policy, you are considered to have given your consent to it.
This policy applies only to joys 9's own platform. For the privacy policies of third-party websites or payment gateways, please refer to those organisations' own policies.
01 Information We Collect
joys 9 collects certain personal information to verify user identity, manage accounts, and keep financial transactions secure. The types of information collected and the reasons for collecting them are detailed below.
1.1 Information Provided at Registration
- Full name and date of birth (for age verification — to confirm you are 21 or older)
- Mobile number and email address
- Preferred language and currency (Bangladeshi Taka)
- Username and password (stored in encrypted form)
1.2 Identity Verification Information (KYC)
- Copy of national ID card or passport
- Proof of address (utility bill or bank statement)
- Selfie or photo (to match against documents if required)
1.3 Financial Transaction Information
- bKash, Nagad, Rocket, or Upay number (for deposits and withdrawals)
- Transaction amount, time, and reference number
- Transaction history and balance information
1.4 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Time of site access, pages visited, and click patterns
- Cookie and session data
02 Purpose of Using Information
joys 9 uses collected information only for specific and legitimate purposes. We never use your information for unnecessary purposes.
2.1 Primary Purposes
- Opening, managing, and verifying accounts
- Processing deposits, withdrawals, and bonuses
- 24/7 customer support — providing live chat and email assistance in Bengali and English
- Ensuring platform security and preventing fraud
- Meeting legal obligations
2.2 Service Improvement Purposes
- Analysing user experience to improve services
- Identifying and resolving technical issues
- Understanding user preferences before launching new games and features
2.3 Communication Purposes
- Sending important account-related messages and security alerts
- Informing you of promotional offers and bonuses with your consent
- Notifying you of system updates or changes to policies
03 Information Storage and Security
joys 9 uses industry-standard security measures to keep your information safe. Both technical and administrative layers of protection are maintained to prevent data theft, unauthorised access, and misuse.
3.1 Data Retention Period
Relevant information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations and resolve disputes. After that period, information is securely deleted or anonymised.
04 Sharing Information with Third Parties
joys 9 does not sell your personal information. However, information may be shared with specific third parties in the limited circumstances below:
4.1 Payment Processors
The necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals. This information is used solely to verify transactions, and each payment provider's own privacy policy applies.
4.2 Game Software Providers
Our game partners — including Evolution, Pragmatic Play Live, JILI, PG Soft, and Spribe — may receive the minimum information necessary to keep services running. This information is not used for any purpose beyond maintaining the game-playing experience.
4.3 Legal and Regulatory Authorities
In the case of a valid legal directive, court order, or preventable fraud, necessary information may be shared with the relevant authorities. Such sharing is always kept to the minimum required and limited to the stated purpose.
4.4 Technology Service Providers
Agreements are in place with cloud hosting, analytics, and cybersecurity companies to operate the site normally. These companies work under strict confidentiality agreements and may not use the information for their own purposes.
05 Cookies and Tracking Technologies
The joys 9 website uses cookies and similar technologies. These are stored as small data files in your browser and help improve your experience.
5.1 Types of Cookies
- Essential Cookies: Used to keep login sessions active and ensure the basic functioning of the site. The site cannot work properly without these.
- Functional Cookies: Help remember your preferred language, display settings, and login information.
- Analytics Cookies: Collect information on how often pages are visited and where issues occur, and use it to improve the service.
- Marketing Cookies: Used with your consent to show relevant offers.
5.2 Cookie Controls
You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies will prevent you from using some features of the site.
06 Your Rights and Controls
As a joys 9 user, you have clear rights over your personal information. We make it possible for you to exercise these rights as quickly and easily as possible.
6.1 Access and Correction
You can view the information stored in your account at any time and correct it if needed. Your name, mobile number, and email can be updated directly in the account panel.
6.2 Request to Delete Information
After closing your account, you may request that your personal information be deleted. However, information that must be retained to meet legal obligations will be kept for the specified period.
6.3 Opting Out of Marketing Communications
If you no longer wish to receive promotional messages, you can unsubscribe through your account settings or contact our support team. Essential account messages (transaction confirmations, security alerts) cannot be turned off.
6.4 Data Portability
Upon request, a copy of your basic account information will be provided in a common format. Please contact the support team by email for this.
07 Protection of Minors
joys 9 strictly prohibits anyone under the age of 21 from opening an account or playing games. We do not intentionally collect information from any minor.
Date of birth is verified at the time of registration. If a complaint is received that an account holder is under 21, that account will be suspended immediately, appropriate action will be taken, and any collected information will be securely deleted.
To learn more about responsible gaming, read our Responsible Gaming Guide, which contains detailed advice on building healthy gaming habits.
08 Policy Changes and Updates
joys 9 reserves the right to amend this Privacy Policy when necessary. If any significant changes are made, users will be notified via their registered email or through a notice on the site.
Continuing to use the site after a change is made will be considered as your consent to the updated policy. You should therefore re-read the policy whenever you receive a notification of changes.
If you have any questions about this policy, many common questions are answered in our FAQ section. Visit our FAQ page for more details.
09 Contact Us
If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact our support team directly. We provide assistance 24/7 in Bengali and English.
To learn more about what we do and what we stand for, read our About Us page, which contains a full description of joys 9's goals and commitments.